frequently asked questions

Welcome to Sesli Textiles. We are your go-to destination for cozy and stylish textile products. Our FAQ section is designed to assist you with any questions you might have about our blankets, throws, and related products. Whether you’re looking for care instructions, sizing details, or information on our latest collections, our FAQs have got you covered. Explore the topics below to find the answers you need and make your shopping experience with Sesli a breeze.

frequently asked questions sesli

To care for your blanket, do not iron or bleach your product.
Washing dark colours separately is recommended.
You can tumble dry your blanket on low, washing it at 30 degrees and ensuring you air dry your blanket completely.
Our blankets are also dry cleanable.

You can purchase our blankets on our online store www.sesli.co.za or at our factory shop.
Factory Shop address is 1090 Anvil Road, Robertville Johannesburg, Gauteng.
And at our New Fourways Factory Shop: 5 Mannikin Cl, Magaliessig, Sandton, 2191

Our Trading ours are:

ROBERTVILLE

Mon – Fri: 08:00AM – 16:45PM
Sat: 08:00AM – 14:45PM
Sun: 09:00AM – 14:45PM

FOURWAYS
Mon – Fri: 09:00AM – 16:45PM
Sat: 09:00AM – 15:45PM
Sun: 09:00AM – 14:45PM

We send your goodies via our preferred courier company. We are open on public holidays.

Delivery could take between 5 – 9 working days. Depending on your location. It will be worth the wait so sit back and relax until the doorbell rings.
 
Please allow up to 2 weeks for your items to arrive. If they still haven’t arrived, then please contact us by emailing onlineorders@sesli.co.za or call us directly on +27 11 674 5114.
 
Delivery fees vary. After you have added your goodies to your basket you can use our shipping calculator at the bottom of the basket page. You will also see the delivery charges before paying.
Please contact us straight away by emailing onlineorders@sesli.co.za or call us directly on +27 11 674 5114.
Please contact us straight away by emailing onlineorders@sesli.co.za or  call us directly on +27 11 674 5114.

If upon receipt of a products and the customer is not 100% satisfied, kindly contact the customer services team by emailing onlineorders@sesli.co.za within 7 days of receiving your products with your order number and a reason as to why you would like to return the goods.  

Please take note:

  • We only accept returns for online orders – no exchanges.
  • Should you wish to return products bought online, the return delivery will be at your own cost and is your own responsibility.
  • Please ONLY send your items to us after we have confirmed that you will be able to return your items. If no confirmation has been sent by us, we will not accept the return & send it back to you.
  • Please arrange for your items to be sent back to Sesli Textiles at this address: 1090 Anvil Road, Robertville Johannesburg, Gauteng within 14 days.
  • All products must be in a sellable condition and in their original packaging for us to accept the return.
  • Once your items have reach our warehouse, your return can take up to 14 working days to be processed & for your refund to reflect in your bank account. Refunds can only be made to the account holder and not to a third party.

Bed Size Guide

Blanket sizes are stated on each product description. However, if you want a more accurate dimension, you can compare your bed size with our blanket and throw sizes, which is provided under each product description.

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OUR FACTORY SHOPS

ROBERTVILLE
1090 Anvil Road
Robertville, JHB
Gauteng

FOURWAYS
5 Mannikin CL Magliessig, JHB Sandton,
2191

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