Frequently Asked Questions
Whether you’re looking for care instructions, sizing details, or information on our latest collections, our FAQs have got you covered. Explore the topics below to find the answers you need and make your shopping experience with Sesli a breeze.
Do You Sell To The Public Or Only Wholesale?
We are open to the public.
How Can I keep My Sesli Product In Superior, Pristine Condition?
To care for your blanket, do not iron or bleach your product. Washing dark colours separately is recommended. You can tumble dry your blanket on low, washing it at 30 degrees and ensuring you air dry your blanket completely.
Our blankets are also dry cleanable.
Where Can I Buy Your Blankets And Throws?
You can purchase our blankets on our online store www.sesli.co.za or at our factory shop.
Factory Shop address is 1090 Anvil Road, Robertville Johannesburg, Gauteng.
And at our New Fourways Factory Shop: 5 Mannikin Cl, Magaliessig, Sandton, 2191
Trading Days And Hours
We are open Monday to Friday from 8am to 5pm and on weekends (Saturday and Sunday) from 8am to 3pm.
We are open on public holidays.
How Do You Deliver?
We send your goodies via our preferred courier company. We are open on public holidays.
How Long Does Delivery Take?
My Order Still Hasn't Arrived, What Must I Do?
How Much Is Delivery?
I Am Missing An Item From My Order, What Must I Do?
I've Received The Wrong Item(s), What Must I Do?
How Can I Return My Item(s)?
What Size Blanket Will Fit My Bed?
Please
Take Note
- We only accept returns for online orders – no exchanges.
- Should you wish to return products bought online, the return delivery will be at your own cost and is your own responsibility.
- Please ONLY send your items to us after we have confirmed that you will be able to return your items. If no confirmation has been sent by us, we will not accept the return & send it back to you.
- Please arrange for your items to be sent back to Sesli Textiles at this address: 1090 Anvil Road, Robertville Johannesburg, Gauteng within 14 days.
- All products must be in a sellable condition and in their original packaging for us to accept the return.
- Once your items have reach our warehouse, your return can take up to 14 working days to be processed & for your refund to reflect in your bank account. Refunds can only be made to the account holder and not to a third party.
