Refund Policy

Guarantee

If upon receipt of a product the customer is not 100% satisfied, kindly contact the customer services team within 48 hours.

Sesli Textiles will either replace the product, arrange for a refund and collection of the unacceptable product on condition that the product has not been removed from its original packaging, opened or used in any way. If the product is opened, damaged, used in any way and is not in its original condition, the customer will be liable for the full cost including delivery.

Refunds

All refunds will take approximately three to ten working days to reflect in the customer’s bank account.

Refunds can only be made to the account holder and not to a third party.

In the event that an order is cancelled by the customer after being sent for production and or production has been completed, the customer will be offered a 50% refund only. Sesli Textiles will charge 50% reproduction cost to produce a replacement

Incorrect Product Received

If on receipt of the order the product is different to the order and needs to be returned, kindly contact the Sesli Textiles service team within 48 hours of receipt. Arrangements will be made for the item(s) to be returned to Sesli Textiles and for the correct product to be delivered as soon as possible.

Substitute of Items

Items are securely picked and packed as per the order sheet; however, the delivered products may vary slightly in appearance when compared to images on the website.

Sesli Textiles reserves the right to make these substitutions without notifying the customer. If substitutions are significant, attempts will be made to contact the customer although not compulsory. Should you not be satisfied with the substitutions kindly contact the customer services team for assistance.

Out of Stock

Should the ordered product be out of stock, the customer will be contacted by a Sesli Textiles team member after whom the customer may choose to either have an alternative product delivered or receive a refund.

If on collection of the incorrect product the product is opened, damaged, used in any way and is not in its original condition, the customer will be liable for the full cost including delivery.